What are cookies?

A cookie is a small file of letters and numbers that is stored in the user's browser when accessing certain web pages. The use of the concept “cookie” in this policy also refers to similar technologies that allow data to be stored and retrieved on a device, for example Local Shared Objects (or Flash Cookies) and Web Beacons (or Bugs). Cookies may be "session" that will be deleted at the end of the session with the website, or "persistent" that will remain on your computer for a certain period of time defined by the person responsible for the cookie. Likewise, the cookies may be your own when they are managed in the domain to which the user accesses to request the service, or from third parties, which will be sent to the user's computer from a domain different from the one they accessed. WHAT TYPE OF COOKIES DOES THIS WEBSITE USE? This website stores both its own and third-party cookies with the aim of adapting the content to your interests and facilitating your navigation. Own Cookies Technical Cookies: They have the objective of controlling traffic and correct communication of data, maintaining configuration, identifying browsing sessions. (that the servers recognize, despite moving from one page to another, that it is the same browsing session of a user), access restricted access parts, use security elements while browsing. Without them, navigation would not be coherent. These cookies are session cookies: Functional cookies: These are those that record information about user options allowing the website to be adapted (language preferences, browser through which the service is accessed, regional configuration, etc.). These cookies are session and persistent. Third-party cookies This website collects statistical information from the user by storing cookies on the visitor's hard drive. To collect this information and subject it to statistical processing for BBVA, Google Analytics services are used; This implies that the collection and storage of the indicated information (hereinafter, the procedures) is carried out through “cookies” directly between the user's browser and the Google Analytics server. When the user connects again to this website, the aforementioned server will recognize the number stored in the “cookie”, as indicated, providing the aforementioned anonymous information. The procedures are managed and controlled exclusively by Google Analytics. If you wish to know the privacy statement and privacy and cookie policies of Google Analytics, you can do so at this address https://support.google.com/analytics/answer/(605) 6930592?hl=esCookies that may identify the user.

This website uses third-party analysis cookies that store data that can identify the user, such as the IP address of the terminal of the user making the visit. However, in the case of the cookies on this website, these data are not used to identify the user. They are only stored in an aggregated and anonymous form, for the purpose of performing strictly statistical analyzes on the number of visitors and the most visited content, and thus improve the website and increase the effectiveness of its online presence. If you wish to uninstall this type of cookies on your device, see the section “How can I revoke consent for the use of cookies?” How can I disable cookies?” Likewise, you can exercise your rights of access, rectification, opposition and cancellation by contacting Post Office Box 1598, Customer Service or any of the Bank's offices.

HOW CAN I REVOCATE CONSENT FOR THE USE OF COOKIES?

HOW CAN I DEACTIVATE COOKIES?

The user can revoke consent for the use of cookies at any time by deactivating or deleting them through the privacy/security options of their browser. For more information, we recommend that you consult the help that your browser offers to manage cookies:

Internet Explorer: http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies

Mozilla Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Google Chrome: https://support.google.com/chrome/answer/95647?hl=es

Safari: http://support.apple.com/kb/HT1677?viewlocale=es_ES

If you delete or deactivate cookies, some functions of this website may not be available for use or may not function optimally.